At Hamilton, we understand the demand on businesses to be consistently up and running, including your customer service and sales divisions. Any time these divisions are down, you’re losing customers or sales.

As a full-service communications company, it is vital that Hamilton’s services are always available. We have a detailed Business Continuation Plan which includes our telephony services, backup power, central office switching point, backup switching equipment and geographically diverse centers.  Hamilton is in a position to ensure that inbound 800 traffic will experience minimal downtime as a result of network or switching failure.

At the contact centers, Hamilton's main telephone switches (ACDs) have an 8-hour battery backup, maintaining ACD life until alternate power is activated. In the case of an extended power loss, or a catastrophic event in one particular Hamilton site, we will use generator power or re-route all calls to other Hamilton sites, which also have Uninterrupted Power Supplies (UPS).

To learn more about Hamilton’s detailed Business Continuation Plan, email a This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 800-972-3237.