As the Internet becomes an increasingly important part of sales and marketing strategies, it is necessary to develop contact options for online customers. Hamilton has the necessary expertise and technical support to provide high quality solutions in this area.

Web Chat

Web Chat allows agents and customers to interact real-time via text messaging. Agents can pull information from a knowledge base to quickly provide appropriate responses to customer inquiries.

Web Callback

Customers visiting a web site can request a phone call from an agent through the use of a callback button. Information such as customer name, time, and phone number are captured, and Hamilton's contact management system will link the agent with the customer at the specified time.

Automatic Email Distribution

Hamilton’s email management application allows agents to address customer email inquiries with a personalized response.  Integrated natural language processing also provides the options of auto reply and suggest reply.